Radisson Blu Hotel East Midlands Airport

With the fact in mind we were only at the hotel as a rest spot for a few hours (flight back getting delayed into the middle-morning hours, and us having to hit the road still within the morning), we had little time to enjoy the facilities. However, having stayed previously, I know there's a great little lobby bar, lovely pool. However, the major bonus was the staff. I, like an idiot, had booked a room for Wednesday arrival. Now whilst we did indeed arrive on the Wednesday, this was around 3am. Of course a Wednesday booking would only be ready for check-in at 3pm. After explaining the situation to a couple of the night staff (I had an exhausted 13 year-old in two). I was asked to wait for five minutes. One chap returns, "if you can give me 15 minutes I can have a room ready for you". Just so happens a pilot had that minute left, and he himself headed straight to the room, prepared it, and we were allowed straight in. Excellent customer care, 10/10.

The breakfast buffet had an excellent choice, the staff were efficient and friendly and everything was well presented. The room was ample, the bed comfortable, the bathroom was good and the hospitality tray was acceptable. The gym was well equipped. The bar staff were efficient and the light meals we had were tasty.

The staff were very helpful and polite. All my requests were fulfilled and the staff made us feel at ease. The rooms were good sizes and we were quite happy with the set up. I was also pleased to see that stations had been set up to serve lemon infused iced water. This was really refreshing as the days did get quite warm.

All the staff were so friendly and helpful when we arrived. We immediately were offered a free upgrade on our room which was a lovely surprise. The room was fantastic with everything we needed, clean and spacious. The breakfast was fantastic with a huge variety of choice. I was a bit worried about noise being so close to the airport but the rooms are very well sound proofed you can hardly hear the planes at all!

The rooms were lovely and spotlessly clean! The bed was very comfy and the shower quite powerful and plenty of hot water. The swimming pool was great, all very clean, and lovely & warm! We would recommend and stay again! Our little boy also loved watching the planes landing!